I signed a contract on Oct. 25,2015 and put $299 dep.
on furniture that would take 2-3 to be delivered. My contract states payments will not start till at least 10days after you receive merchandise. The furniture store dated after I left the store and submitted to crest the same day (a Sunday). Crest never confirmed delivery with me and started the payments on Nov.
6th when they should not have started till the 20th. I have an account specifically for billpay and had not transferred that money in yet, so it was returned. I contacted Crest and told them the date on my paperwork was forged and I would not pay their fees. Every payment since has gone thru successfully.
Today I called to cancel my "lease". According to my contract, there is no penalty for cancelling at any time. I was informed today, after paying $91 a WEEK for this garbage furniture, that it will cost me $318 in unpaid fees to cancel this lease. When I asked what the fees are for, I was told "for use of the furniture while you had it"!!
WHAT was I paying $91 a week for? Nobody will even discuss what happened to my $299 deposit or how it gets returned. Everybody who has had a problem needs to pay attention. I am looking into an attorney for a class action lawsuit, minimum, and if possible, a Federal investigation.
Although the arbitration section of their contract states you forfeit your right to a class action suit, we all know there are loopholes in the law for these type of multi-state cases. This company is VERY aware of the issues occurring with their leases being presented to consumers as loans by the salesmen in the stores they do business with, yet they continue their unscrupulous behavior, throwing the blame back to the stores time and time again, in order to continue charging their exorbitant fees.
Reason of review: fraudulent lending practices.
Monetary Loss: $1121.
Preferred solution: Full refund.
Crest Financial Cons: Unethical practices, Fraudulent return policy, Forged documents.