It has been a horrible experience. I purchased my furniture in late July and was told that I would receive a call after my furniture was delivered to go over payment info.
After a week of not hearing from them, I called to find out about payments. At that time they told me they were missing a signature. So had I not called, who knows how long I would have had to wait. When the paperwork was finally complete on their part, I received a call and I verified the payments that would come out and the dates.
I'm thinking everything will run smoothly, but my first payment with Crest was drafted from my bank account twice and it was not even drafted according to the amount on my agreement set on bi-monthly. So, they had to fix that, but luckily I had the funds in my account to cover both everything otherwise the fees would have been outrageous. When I called Crest to let them know they drafted twice and the payment was set up incorrectly, they did refund me one payment and fixed the payments to be pulled semi-monthly. However, the bank saw the same amount being drafted twice so they returned the 2nd payment due to suspicious activity.
A week later I get a notice from Crest telling me I'm past due. I have to explain their mistake to them AGAIN and made the payment that was returned. The first person I talked to didn't want to waive the late fee due to their error, so it took three calls to get that removed. Now another week has gone by and I am still getting calls from them because they don't understand what happened with my account and now want a bank statement so I can show proof they messed up.
THEY make an error, and I have to do their job and keep telling them what happened.
It has been a nightmare dealing with them and this is only my first payment. Three weeks for one payment is ridiculous!!!