Update by user Dec 18, 2014
For 3 months after the after the furniture was picked up, they kept billing me for it . I got a call from the billing department and they said it wasn't entered as picked up and he would correct the situation.
Was then emailed a reminder of the next bill and I was over due. I had called them and they were very demanding and didn't want my explanation. I explained about the guy who said he would fix the problem and she got rude and hung up on me.
So far it's been 3 weeks and haven't heard from them since. With all the negative comments you would think Crest would be investigated for wrongful practices and shut down.
Original review posted by user Jun 26, 2014
So far it's been 3 weeks since I live chatted with Crest explaining the furniture I had financed from them was coming apart at one of the seams on a cushion. The store I got it from said it was out of warranty. It's was less than 3 months old at the time. I also purchased a 5 year warranty from Guardian products who won't honor it. I explained to crest after all that I don't want the items any longer and will stop payment.
They have a deal like at Aarons lease to own ( which is about the same as crest does) you can surrender the items. I've been trying to do this for three weeks. I had moved out of the house and told them the tenants that still live there are expecting new furniture at a certain date. I sent e mails to the returns lady and was told there would be a 75.00 pick up fee. I told her it wasn't going to happen. In the mean time, the people living at the house hasn't heard from crest as I told them they had the same phone number and to make arrangements for the pick up.
Nothing has been arranged yet and I resent the email again and still no contact. If they don't pick up the furniture in question by the time they're new furniture arrives, they will have the good will pick it up.
Do not use this company. They are not a worthy finance company.
Monetary Loss: $1100.